CUSTOMER SUPPORT
Need Help? We’ve Got Answers.
Find answers to frequently asked questions about ordering, shipping, account setup, product information, and other customer support topics — all in one convenient place.
ordering faq
Online: UCT is pleased to offer fast and secure online ordering. Simply search for your product, choose format from the dropdown menu, and click add to cart.
Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Email: orders@unitedchem.com
Phone: Call 1-800-385-315 , and select option 1 (8:00am – 5:00pm EST)
- Fast – Our new one page check-out is quicker and more efficient than ever. Simply narrow down your selection and purchase.
- Accurate Shipping Charges – Shipping charges are added before checkout, so you know your final price total before completing your order.
- 24/7 Availability – You will receive a confirmation email as soon as your order is placed. We will keep you posted with any updates to the status of your order as they happen.
- Easy to re-order – you can save your previous details for faster future purchases
Please contact your regional/global Sales representative – United States/Global
Please contact your regional sales representative for a quote – United States/Global
Please contact your regional sales representative for sample requests – United States/Global
Yes! Please provide your collect account number for UPS or FedEx at the time the order is placed. For website orders, please include this information in the comments section.
UCT has partnered with many distributors around the world. Please refer to our list of distributors and choose the one located within your country – View our list of distributors
If you do not see your country listed, please contact our international sales team – Global Sales Team
Our customer service team will email an order confirmation within 24 hours of receiving your order (not including weekends or holidays).
Please reach out to our customer service team, Monday – Friday, 8am to 5pm EST.
Phone: 1-800-385-315 (Option 1)