Shipping, Prices, & Returns
PRICES AND TERMS
Our prices are subject to change without notice. The price in effect when we receive your order will apply. All prices are in US Dollars and are shipped F.O.B. Terms of payment are net 30 days.
We welcome all orders; therefore, we do not have a minimum order requirement. When ordering, please include your purchase order number, complete “Ship To” and “Bill To” address, catalog number, quantity, and description of product(s). Also include your name and a phone number where you can be reached should we have any questions concerning your order. Custom items will be evaluated on an individual basis; quantity requirements may be necessary.
Normal processing is within 24-48 hours after receipt of an order. Unless special shipping requests have been made, our trained staff will send all orders by UPS Ground service. The appropriate shipping charges (freight & insurance costs) will be added to the invoice, unless otherwise instructed by the customer.
We offer special pricing for volume purchases and standing orders. Please call a sales representative for more information on special pricing qualifications.
Our Quality Manager will handle all returns. Before re- turning merchandise, please call to obtain a return authorization number from your sales representative. We will need to know the reason for the return, date of purchase, purchase order number and invoice number in order to issue a return authorization number. Returned merchandise must be received before a credit can be issued. Returns will not be accepted after 90 days. A restocking fee of 25% of the price paid, or a minimum of $25.00 (whichever is greater) will be charged on all returns.