DELIVERY & LOGISTICS

Reliable Shipping You Can Trust

We ensure your orders arrive safely, on time, and with trusted delivery partners worldwide.

View Shipping Info

SHIPPING & DELIVERY INFORMATION

United Chemical Technologies (UCT) offers fast, reliable shipping solutions designed to ensure your orders arrive safely, on time, and with trusted delivery partners worldwide. Please review our shipping policies, terms, and important details below.

PRICES AND TERMS

Our prices are subject to change without notice. The price in effect when we receive your order will apply. All prices are in US Dollars (USD) and shipped F.O.B., meaning ownership and risk transfer at the point of shipment. Terms of payment are net 30 days. For questions about pricing, contact our sales representatives.

MINIMUM ORDERS

We welcome all orders; there is no minimum order requirement. Please include your purchase order number, “Ship To” and “Bill To” addresses, catalog number, product description, and quantity. Also provide a name and phone number where you can be reached.

To help us process your order quickly, please include:

  • Purchase Order Number (if applicable)
  • “Ship To” and “Bill To” addresses
  • Catalog Number, Product Description, and Quantity
  • Contact Name and Phone Number

Note: Some items have quantity requirements and will be reviewed individually.

SHIPMENTS

Normal processing is within 24-48 hours after receipt of an order. Unless special shipping requests have been made, our trained staff will send all orders by UPS Ground service. The appropriate shipping charges (freight & insurance costs) will be added to the invoice, unless otherwise instructed by the customer.

SPECIAL PRICING

We offer special pricing for volume (bulk) purchases and standing orders. Please call a sales representative for more information on special pricing qualifications.

RETURN POLICY

Our Quality Manager will handle all returns. Please call us at 1-223-901-6856 to obtain a Return Authorization Number (RAN) from your sales representative. No returns will be accepted without prior approval.

When requesting a return, please provide:

  • Reason for return
  • Date of purchase
  • Purchase Order Number
  • Invoice Number

Conditions:

  • Returns must be received within 90 days of the original shipment date
  • No returns will be accepted after 90 days
  • A restocking fee of 25% of the purchase price or $25 (whichever is greater) applies

Custom or made-to-order products may not be eligible for return.