Home » Ordering » Ordering FAQ

Ordering faq

This FAQ is intended to address the most commonly asked questions regarding our ordering process, shipping protocols, product availability, and return procedures. Whether you’re placing a standard order or requesting a custom order, this resource provides clear, technical guidance to help ensure a smooth transaction. If your question isn’t covered here, our customer service and technical support teams are available to assist you directly.

Online: UCT is pleased to offer fast and secure online ordering. Simply search for your product, choose format from the dropdown menu, and click add to cart.
Create an eCommerce login to save your information for future purchases, or checkout as a guest. 
Email:  orders@unitedchem.com 
Phone: Call 1-800-385-315 , and select option 1 (8:00am – 5:00pm EST)

  1. Fast – Our new one page check-out is quicker and more efficient than ever. Simply narrow down your selection and purchase.
  2. Accurate Shipping Charges – Shipping charges are added before checkout, so you know your final price total before completing your order.
  3. 24/7 Availability – You will receive a confirmation email as soon as your order is placed. We will keep you posted with any updates to the status of your order as they happen.
  4. Easy to re-order – you can save your previous details for faster future purchases

Please contact your regional/global Sales representative – United States / Global

Please contact your regional sales representative for a quote – United States / Global

Please contact your regional sales representative for sample requests – United States / Global

Yes!  Please provide your collect account number for UPS or FedEx at the time the order is placed.  For website orders, please include this information in the comments section.

UCT has partnered with many distributors around the world.  Please refer to our list of distributors and choose the one located within your country – View our list of distributors

 If you do not see your country listed, please contact our international sales team – Global Sales Team

Our customer service team will email an order confirmation within 24 hours of receiving your order (not including weekends or holidays).

Please reach out to our customer service team, Monday – Friday, 8am to 5pm EST.  

Phone: 1-800-385-315 (Option 1)

Email: customerservice@unitedchem.com