PRICES AND TERMS

Our prices are subject to change without notice. The price in effect when we receive your order will apply. All prices are in US Dollars (USD) and are shipped F.O.B., meaning ownership and risk transfer at the point of shipment. Terms of payment are net 30 days. For questions about pricing, contact our sales representatives directly.

MINIMUM ORDERS

We welcome all orders; therefore, we do not have a minimum order requirement. When ordering, please include your purchase order number, complete “Ship To” and “Bill To” address, catalog number, quantity, and description of product(s). Also include your name and a phone number where you can be reached should we have any questions concerning your order. Custom items will be evaluated on an individual basis; quantity requirements may be necessary.

To help us process your order quickly and accurately, please include the following:

• Purchase Order Number (if applicable)

• “Ship To” and “Bill To” addresses

• Catalog Number, Product Description, and Quantity

• Contact Name and Phone Number

Note: Custom items may have quantity requirements and will be reviewed individually.

SHIPMENTS

Normal processing is within 24-48 hours after receipt of an order. Unless special shipping requests have been made, our trained staff will send all orders by UPS Ground service. The appropriate shipping charges (freight & insurance costs) will be added to the invoice, unless otherwise instructed by the customer.

SPECIAL PRICING

We offer special pricing for volume (bulk) purchases and standing orders. Please call a sales representative for more information on special pricing qualifications.

RETURN POLICY

Our Quality Manager will handle all returns. Before returning merchandise, please call us at 1(223)901-6856 to obtain a return authorization number from your sales representative. We will need to know the reason for the return, date of purchase, purchase order number and invoice number in order to issue a return authorization number. Returned merchandise must be received before a credit can be issued. Returns will not be accepted after 90 days. A restocking fee of 25% of the price paid, or a minimum of $25.00 (whichever is greater) will be charged on all returns.

Contact Us First: Call your sales representative to obtain a Return Authorization Number (RA#).

Information Required: Please be ready to provide:

• • Reason for return

  • Date of purchase

  • Purchase Order Number

  • Invoice Number

Conditions:

• • Returns must be received within 90 days of the original shipment date.
  • Returns without an RA# will not be accepted.
  • A restocking fee of 25% of the purchase price, or a minimum of $25 (whichever is greater), will apply.

Custom or made-to-order products may not be eligible for return.