Who can I call if i have a problem with my order?
How can I place an order by phone?
I live outside the United States. Can I still place an order?
Please see our list of international distributors for you local contact. If your country is not represented, contact [email protected] to order direct or be provided with the contact information of your internal international representative. Also, please note that all pricing listed on our website pertains to USA domestic and Ireland direct customers only.
How can I cancel my order?
Please contact our customer service group as soon as possible at [email protected] or call us direct at 1-215-781-9255 or US toll-free at 1-800-385-3153. Our customer service hours are Monday – Friday, 8 am – 5 pm ET (Closed Saturday – Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.